WEBSITE

Q&A

ABOUT THE EVENT

Q. What kind of event is RADWIMPS ROLE-PLAYING MUSIC SHIN SEKAI "nowhere"?
SHIN SEKAI “nowhere” invites you on a journey of ""ROLE-PLAYING MUSIC,"" a new musical experience where participants transform into the main characters in the world of RADWIMPS' music, explore, and play out a story together.
This is a virtual live experience that has further evolved after having lit up the end of 2020.
You can enhance your experience in the world of RADWIMPS through purchasing additional virtual items.
Q. When does the event take place?
Times are shown in Japan Standard Time. Each event is approximately 40 minutes.

■July 30, 2021
・11:00-
・16:00-
・22:00-
■July 31, 2021
・11:00-
・16:00-
・22:00-

Please note: SHIN SEKAI “nowhere” Archive (to go on sale on 2021.8.1) can be enjoyed at anytime. (The archive contents do not offer the function of exploring with friends.)

ABOUT PARTICIPATION

Q. How can I participate?
RADWIMPS ROLE-PLAYING MUSIC SHIN SEKAI "nowhere" can be experienced with the official app.
Please purchase a pass for SHIN SEKAI "nowhere" and download the data beforehand to enjoy the show.
The communication charges for downloading and using the app will be borne by the user, so we recommend using the app in a Wi-Fi environment.
You may need to update the app to the latest version in order to participate in the event. Please make sure you have enough time before the start time to launch the app and check the version.
As app updates will be announced via push notifications, please turn on notifications to receive the latest news.
Q: Can I participate for free?
The SHIN SEKAI "nowhere" virtual live experience is available with the purchase of a pass.
However, the following content can be enjoyed for free.

FREE ZONE
→You can enjoy chatting with other users around the world.
Free Trial Version
→You can try SHIN SEKAI "nowhere" for a limited time during the event period. If you are interested, please purchase a pass to fully experience the actual event.
Q. Can I participate together with my friends?
This app offers the option of enjoying the experience together with friends.
On the Enter Screen, please enter through TRAVEL WITH FRIENDS.
Enter the same Room-ID as your friends, and tap the START button.
A Room-ID can be issued through the button at the bottom of the screen.

Please note that the below archive contents do not offer the function of exploring with friends.
・Prologue Live Archive
・SHIN SEKAI “nowhere” Archive (to go on sale on August 1, 2021)
Q. How can I use the chat function?
Tap the feather pen icon at the bottom of the operation screen, and the text entry form will appear.
There are certain moments during the event when the chat function is unavailable.

Please note that the below archive contents do not offer the funtion of exploring with friends.
・Prologue Live Archive
・SHIN SEKAI “nowhere” Archive (to go on sale on August 1, 2021)
Q. Can I participate from outside of Japan?
The event is available to users living in the following countries and regions.
<Asia>
Japan, Indonesia, Philippines, Taiwan, Thailand, Malaysia, Hong Kong, India, Singapore, Vietnam, Korea, Macau
<North, Central and South America>
USA, Canada, Mexico, Chile, Peru, Argentina, Columbia, Brazil
<Europe>
France, United Kingdom, Germany, Spain, Italy, Netherlands, Sweden, Poland, Norway, Switzerland, Belgium, Australia, Portugal, Denmark, Ireland, Hungary, Finland
<Others>
Australia, New Zealand, Russia, Saudi Arabia, United Arab Emirates

ABOUT THE RADWIMPS ROLE-PLAYING MUSIC SHIN SEKAI "nowhere" APP

Q. What are the supported environments?
Environments other than the ones listed below may prevent the app from functioning properly.

■ Recommended/Supported Versions
iOS 13.0 or later
Android 9.0 or later

■ Recommended Devices
iPhone X or later
iPad (7th generation) or later

■ Recommended/Supported RAM
Smartphones and tablets with 4.0 GB or more

Please note: OS that has been released as a beta version is not supported.
Some models may not work even with the recommended version or higher.
Q. Can I download the app on the day of the event?
It is possible to download the app on the day of the event.
Downloading may take some time, so please allow plenty of time for downloading.
Q. Is it possible to use the app and join the event without Wi-Fi?
It is possible as long as the app is used in environments that are connected to the internet.
Please note that data communication charges will be borne by the user.

ABOUT THE SHIN SEKAI “nowhere” PASSES

Q: What are the types of passes?
The following types of paid passes are available. We also offer a discount if you purchase early, so please take advantage of that.

3-Day Pass
3-Day Pass with Bokunchi Membership Benefits
3-Day Pass + Prologue Live Archive
3-Day Pass with Bokunchi Membership Benefits + Prologue Live Archive
Prologue Live Archive
SHIN SEKAI "nowhere" Archive (to go on sale on August 1, 2021)
Q: Where can I buy a pass?
RADWIMPS ROLE-PLAYING MUSIC SHIN SEKAI "nowhere" passes can be purchased on the SHOP page of the official app. After downloading the app, please tap the purchase button on the SHOP page and use the following payment methods.

iOS app
In-app purchase (Apple ID payment)
Android app
In-app purchase (Google Play payment)
Q: How much do the passes cost?
Please check the prices shown on the SHOP page in the app.
Q: Can I join SHIN SEKAI “nowhere” right after purchasing a pass?
If you have purchased a pass including the 3-Day Pass, you will be able to participate at the following event times.
Please note that you will need to download the live event data. After purchasing a pass, please make sure you have enough time to download the data before the event.

■July 30, 2021
・11:00-
・16:00-
・22:00-
■July 31, 2021
・11:00-
・16:00-
・22:00-

Those who purchase passes including the 3-Day Pass will also be able to enjoy the SHIN SEKAI "nowhere" Archive (to go on sale on 2021.8.1).
Q. When will the live event data be available for download?
The Prologue Live Archive live event data can be downloaded immediately after purchasing the pass.
The live event data of SHIN SEKAI "nowhere" can be downloaded starting July 12, 2021.
Please note that the content of the live event data may be updated, so please download additional data when it is updated.
Q. What is Archive?
Archive does not offer the multiplayer feature or the chat function, but allows you to enjoy single-play.
There is no set date or time for the Archive, so you can enjoy it at any time.
If you have purchased a pass that includes the 3-Day Pass for SHIN SEKAI "nowhere," you will be able to enjoy the SHIN SEKAI "nowhere" Archive from August 1, 2021.
Q. When can I purchase a pass for the Archive?
The release dates are scheduled as follows:

Prologue Live Archive: June 21, 2021
SHIN SEKAI "nowhere" Archive: August 1, 2021
Q. Where can I get the Bokunchi membership benefits?
After purchasing an eligible pass, please enter the password displayed in this app on the dedicated page in the paid membership online service Bokunchi.
You will need to log in to the paid member online service Bokunchi.
If you have any questions about the benefits, please contact us here.

ABOUT ADDITIONAL ITEMS

Q. What are the additional items?
These are paid additional items that can be used within this app.
The following avatars and additional emotes are available for purchase.

Avatar: Yojiro ver.
Avatar: Kuwa ver.
Avatar: Takeda ver.
Avatar: TAKO-san
7 Types of Additional Emotes
Q. Where can I purchase additional items?
You can purchase them on the SHOP page in the RADWIMPS ROLE-PLAYING MUSIC SHIN SEKAI "nowhere" official app.
After downloading the app, you can tap the purchase button in the SHOP page.
Q. How much do the additional items cost?
Please check the prices shown on the SHOP page in the app.
Q. When can I purchase additional items?
You can purchase them by downloading the latest version of the app on June 21, 2021.
Q. How do I use my avatar?
Purchased avatars can be selected at the Avatar Selection screen.
Q. How do I use the 7 Types of Additional Emotes?
After purchasing the 7 Types of Additional Emotes, enter the event space. When you tap the emote button, you will be able to select those emotes.

ABOUT PURCHASING PASSES & ADDITIONAL ITEMS

Q. What is the payment method?
Purchase is possible using the following payment methods:

iOS App
In-app purchase (Apple ID payment)
Android app
In-app purchase (Google Play payment)
Q. Can I return or cancel my order?
We do not accept returns or refunds.
Please make sure that your smartphone is in the compatible environment before purchasing.
Please note that even if it is, there is a possibility that your smartphone may not work properly.
Q. If I replace my smartphone, can my data be transferred?
Your order history is recorded in your Apple ID or Google Play account.
You can restore your order history by tapping the following button after logging in with the same account as the time of purchase.

SETTINGS > Restore previously purchased items

If you have uninstalled the app once, please follow the same procedure to restore your order history.

ABOUT THE LIVE EVENT DATA DOWNLOAD

Q. Where can I download the live event data?
After purchasing a pass, you can download the data from the page of each pass in ORDER HISTORY.
We will also announce the timing of the download as necessary.
Q. Can I download it on the day of the event?
Yes, you can download on the day. However, it may take some time to download, so please allow plenty of time.
Q. Do I have to be on Wi-Fi to download?
If you are connected to the internet, you can view and experience the contents.
We recommend using a Wi-Fi environment, as the communication fee is the responsibility of the user.
Q. What should I do if the live event data download fails?
Please relaunch the app and try again.
Also, please check the following points:

Is the Internet connection working properly?
Is there enough free space on your smartphone?

COMMON ISSUES

Q. I am having trouble downloading the app.
We recommend downloading the app in a Wi-Fi environment.
Please try again in a Wi-Fi environment with a high communication speed.
Also, please check and ensure that your smartphone has enough free space.
If the problem persists, please contact the App Store (iOS) or Google Play Store (Android).
Q. I cannot update my app.
We recommend that you download the file in a Wi-Fi environment. Please try again in a Wi-Fi environment with a high connection speed.
In this case, please uninstall the app and then download it from the respective store.
Also, please check if there is enough free space on your smartphone, and if not, please free up some space and try again.
If you still cannot download the app, please contact the App Store (iOS) or Google Play Store (Android).
Q. I cannot download and update my app. (In the case of Google Play)
If you are using Google Play, please try the following.
If you perform any of the following operations, it may affect other applications and functions. Please try them at your own risk and within the scope of your tolerance.

Restart Android.
Reconnect to Wi-Fi.
Check the free space of your Android.
Correct the Date and Time of your Android device.
Update Google Play to the latest version.
Clear the cache of Google Play.
Initialize Google Play.
Try to change the country where the device is registered.
Initialize the device.
Q. I cannot launch the app after downloading it.
Please try uninstalling and then reinstalling the app.If the problem persists, please try the following.

・Check and ensure that your smartphone is connected to the internet, and then relaunch the app.
・If other apps are running, please close them before restarting this app.
・If your smartphone has been on for a long time, turn off the power for a few moments, then turn it on again and relaunch the app.
・Please try again at a later time.
・If the device does not have a supported operating environment, please try with another device.
Q. The app crashes midway.
Please try the following. If these methods do not work, please try uninstalling and then reinstalling the app.

・Check and ensure that your smartphone is connected to the internet, and then relaunch the app.
・If other apps are running, please close them before restarting this app.
・If your smartphone has been on for a long time, turn off the power for a few moments, then turn it on again and relaunch the app.
・Please try again at a later time.
・If the device does not have a supported operating environment, please try with another device.
Q. The app crashes during the virtual event.
Please relaunch the app and join the virtual event again. Participating midway is possible.
If the problem persists, please try the following and relaunch the app.

・Check and ensure that your smartphone is connected to the internet, and then relaunch the app.
・If other apps are running, please close them before restarting this app.
・If your smartphone has been on for a long time, turn off the power for a few moments, then turn it on again and relaunch the app.
・If the device does not have a supported operating environment, please try with another device.

As the content of each event is the same, please also try other events.
Q. I am having trouble joining the virtual event.
Please wait a few moments and try again.
As the content of each event is the same, please also try other events.
Q. I cannot hear the audio.
Please check and try the following:

Make sure the volume of your smartphone is turned on.
Check if the physical volume switch of the smartphone is turned on.
If the volume is turned on in the settings or physical switch, try to listen through earphones. (Please try both wired and Bluetooth.)
Q. I cannot make a purchase.
Due to communication conditions, the data may not have been received properly, so please try again in a place with a good communication environment.
Also, please refer to the following for how to check if you have been charged on the App Store or Google Play:
If you are using an Android device and the message "You already have this item" is displayed, this may be caused by a bug in Google Play.
In this case, tapping Settings -> Apps (App Manager) -> Google Play Store -> Storage -> Delete Cache or Clear Data may help.
Q. The pass and items that I had purchased have disappeared.
Your order history is recorded in your Apple ID or Google Play account.
You can restore your order history by tapping the following button after logging in with the same account as when you made the purchase.

SETTINGS > Restore previous purchases

If you are still unable to restore your order history, please try the iOS or Google Play order history recovery function.

iOS Reference Website
https://support.apple.com/ja-jp/guide/iphone/iphfe205f2e5/ios
Google Play Reference Website
https://support.google.com/googleplay/answer/113410?co=GENIE.Platform%3DAndroid&hl=ja

If you have changed your phone model or uninstalled the app once, it will return to the status before purchase.
Q. Others
Please try the following methods:

・Relaunch or reinstall the app.
・Check your internet connection.
・Wait and try at other event times.
・If the device does not have a supported operating environment, please try with another device.
Q. Where can I buy the merchandise in the AZLA ad?
The merchandise is available here.